Believe me when I say, I love my job. I truly enjoy the art of selling. It's a gift, really it is. There are two types of lifestyles in the world today. There's the buyers, who are mostly playing catch up and are satisfied with living life paycheck to paycheck. Then there are the Sellers, they strive everyday to do the best they can, use the tools given to them to kick it up that extra notch that gives them that swagger when they walk.
I have been doing my job for about a year now, It used to be fun, and exciting. Now all I do is yell at people for calling my line to check their balances, and ask questions that they know the answers to. Oh, let's not forget the morons who think that just because they are late on their payments they don't deserve to have a late payment assessed to their accounts. Let's face it, I'm going to blast someone one day and that's going to be the day that I get in some sort of trouble for someone telling me, that " they have all these accounts with us and that they can close this account because they feel as though they are exempt from paying late.
The only people who get any kind of fee waiver from me are those who's payments post the day after they make the payment and it shows they made it on the day it was due, just after hours. I had a talk with the boss today who asks me how I can sell 18 products in one day and then not sell anything else the rest of the month. I simply put it like this, " I didn't hit my incentive, why should I work harder and not get paid. Once I realized that I wasn't going to get paid for my products, I went back to being a customer service agent for my company, and not a salesman, as I was hired to do. Honestly, if you are going to filter nothing but customer service calls to me, don't expect alot of sales coming from my desk. Simply put. You can't sell someone who isn't calling about that option.
Doing this job we have calls coded and labeled with dollar amounts on them that we have to achieve PER call in order to keep our opportunity up. ( opportunity must be at 100% to get paid incentive ) The highest call code is " A " and it costs me $3500 every time someone decides to push a button to get through the automated service and speak with someone about their bill and not do any transferrs or anything. God forbid you call that line to activate your card. You will sit on hold for at least 10 minutes before I put my headset back on. That's how long it takes me to calm down after getting the call to be plesent to you and remind you that you called a specific number to do business, not activate your precious credit card that you haven't used since 2004.
I'm at the point where I can not do my job anymore. I have to pull myself out of bed and make an excuse to go to work every day. It's grinding away at me, I have to get out of that department before I snap.
*** Just a rant to make myself feel better.
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